The Swim Studio’s Policies, Procedures, Release of Liability and Fee Agreement
It is critical that you understand all procedures, policies, release of liability, and fee agreement of our school to ensure that each student has a fun, safe and rewarding experience while learning how to swim.
Classes are 30 or 60 minutes long and held one day per week. A class is held at the same day and time each week. Bootcamps and make-up lessons may be at different days and times.
Tuition and Fees
Tuition is billed monthly. The monthly billing may vary depending on the number of weeks in the calendar month. Tuition is billed for the upcoming month on the 15th of the current month. Once you are enrolled in the classes, you will continue to be billed until you notify The Swim Studio your desire to withdraw from classes (see “withdrawing from Lessons” below). Fees (e.g. Annual Family Registration Fees), tuition for boot camps and first months tuition will be billed immediately. Tuition for your first month will be prorated according to the number of classes left in the month and will be billed immediately.
Tuition Paid by Third Party
Tuition can be paid by third-party. An Automatic Debit Authorization Agreement is required to be on file for all customers paying for swim lessons.
There are no registration deadlines at The Swim Studio. Students registering for classes can join at any time subject to availability.
Annual Family Registration Fee
An annual family registration fee will be charged when your child(ren) are booked in class. Each year it will be charged the month of your anniversary. The annual family registration fee is nonrefundable and non-transferable for any reason.
Withdrawal from Lessons
For the protection of our customers, the only valid way of signaling your desire to withdraw from swim lessons will be via email. In order to avoid being charged for the next month of lessons, you must withdraw your child on or before the 5th of each month.
When you enroll your student in classes you are reserving a slot for your child that is in high demand. By reserving this spot you are agreeing to pay for your reserved spot independent of your child's attendance. It is your responsibility to make sure that your vacations, appointments and other activities do not interfere with the classes for which you have enrolled. The Swim Studio will offer no tuition refunds for any reason. In addition, annual service fees are non-refundable.
In the case that the facility is closed due to inclement weather or maintenance, a make up class will be scheduled. A make up class must be completed within four weeks of the originally missed class and is subject to availability as determined by The Swim Studio.
Customers are eligible for make up classes due to an absence; this absence must be communicated no less than 24 hours before the scheduled lesson. The make up must be completed within four weeks from the date of the absence and is subject to availability as determined by The Swim Studio. No credits or additional make up classes will be given if the student is unable to attend their scheduled make up class and they are not transferable to any other party.
‘No Shows’ and/or failure to notify The Swim Studio (via email) with no less than 24 hours is considered a forfeited lessons (including sickness - your child must be 24 hours symptom free before returning to lessons).
Bootcamp and Drop in Lessons
Cannot be rescheduled for any reason. We only guarantee the Bootcamp if it is 10 days back to back. The Swim Studio will offer no tuition refunds.
Methods of Payment
ACH transfer is the only form of payment accepted by The Swim Studio. Checks and cash are not accepted. You are responsible for making sure your banking information is current. Should your form of payment lapse for any reason, your student(s) may be withdrawn from classes at the sole discretion of The Swim Studio.
The Swim Studio realizes that we are dealing with the 3 most important things in your life; your time, your money and most of all your children. Our teaching program is designed around giving each individual exactly what he/she needs at that exact time. Our coaches work as a team. It is common for the manager to make the decision to do a coaching change to help a child get through any roadblocks they may be having. The team coaching environment
is intentional as it provides multiple adults communicating the same information to each child. This deepens the child’s acceptance of the Information. A child needs consistency in communication and information. If someone has multiple sources communicating the same information he/she begins to accept, learn, and use the skills accordingly. In the past we tried to keep consistent coaches but the more we reviewed our practices and results we found that those children stuck on a single coach week in and week out actually have stagnation. We are capable of getting a child not only safe in the water but growing as individuals because of our methods, culture, and encouragement.
Please arrive early enough so that your student has time to stop by the bathroom, get changed and get equipment ready before class begins.
Participants parent/guardian must remain at the facility during the entire duration of each lesson.
Children under the age of five must be accompanied by a parent/ guardian in the restroom. Children five years and older can use the restroom and unaccompanied.
Anyone entering the pool is required to wear appropriate swim apparel. Street clothing is not permitted. While it is not required, we highly recommend that girls wear one piece swimsuits.
Our students who are not fully potty trained and all students under the age of three are required to wear a swim diaper. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can close the pool down.
You must bring your own towel. Towels are not provided.
Watching Lessons in Dedicated Areas
Participants’ parent/guardian must remain at the facility during the entire duration of each lesson. Spectators may watch from the defined viewing area during the participants class. Spectators are not allowed in the pool area during classes except when requested by the instructor.
Food and Snacks
Food and drink are not allowed on the pool deck at any time. The only exception to this is bottled water in a non-glass container.
PHOTO AND MEDIA RELEASE
I understand that my child's photograph or video may be taken during participation in any activity at The Swim Studio or at a function sanctioned by The Swim Studio. I hereby grant permission to The Swim Studio to use my child's photograph or likeness in any publicity or promotional publications (e.g. website, social media, newspaper ads, bulletin boards, newsletters, programs, brochures, public broadcasting releases, etc.) and to allow videoing of my child for broadcast purposes.